Essential E-Commerce Package £999

BizzGro Return and Refund Policy

At BizzGro, we strive to provide top-quality services and ensure customer satisfaction. However, we understand that there may be circumstances where a refund or adjustment is required. Below is our policy regarding returns and refunds for our e-commerce packages and services:

1. Refund Eligibility

• Refunds are only applicable for services that have not yet commenced.
• Once work has started on your package (e.g., website design, hosting setup, or any other deliverables), refunds will not be provided.
• For subscription services (e.g., ongoing hosting, support, and domain costs), refunds will not be issued for any unused portion of the subscription period.

2. Requesting a Refund

• Refund requests must be submitted in writing to info@bizzgro.co.uk within 7 days of purchase.
• Please include your order details, reason for the refund request, and any supporting information.

3. Non-Refundable Items

• Payments for completed services, such as logo design, SEO setup, or social media integration, are non-refundable once delivered.
• Domain name registration fees and third-party costs (e.g., Wix hosting) are non-refundable.
• Discounted packages or services purchased with promotional codes (e.g., NEW10) are non-refundable.

4. Partial Refunds

• If a project is canceled after some work has been completed, a partial refund may be issued at BizzGro’s discretion. The refund amount will depend on the stage of the project and the work already delivered.

5. Subscription Cancellations

• Subscriptions for ongoing hosting, support, and domain costs can be canceled at any time.
• No refunds will be issued for the remaining period of a canceled subscription.

6. Disputes

• If you are unhappy with the service provided, please contact us at info@bizzgro.co.uk or call us at 08008611181 to discuss your concerns. We will work with you to resolve any issues promptly.

7. Policy Updates

• BizzGro reserves the right to update this policy at any time. Any changes will be communicated to customers via email or updated on our website.

Essential E-Commerce Package Timeline

The Essential E-Commerce Package is designed to provide small businesses with a professional online presence quickly and efficiently. Below is the estimated timeline for completing your project. Please note that the timeline depends on the buyer’s timely cooperation in providing required details and approvals.

1. Initial Consultation & Requirements Gathering (1-3 Days)

• What We Do:

  • Discuss your business goals and website requirements.
  • Confirm the package details and any additional preferences.
  • Provide a checklist of the information and materials we need from you.

• What We Need From You:

  • Business details (e.g., name, contact information, services/products).
  • Content for the website (e.g., text, images, product descriptions).
  • Branding materials (e.g., logo, color schemes, or ideas for logo design).

2. Website Design & Development (7-10 Days)

• What We Do:

  • Create a custom website design tailored to your business needs.
  • Add up to 5 products or variants as specified in the package.
  • Ensure mobile responsiveness and user-friendly navigation.
  • Set up hosting on Wix and integrate basic SEO for your homepage and product pages.

• What We Need From You:

  • Approval on the initial website design mockup.
  • Feedback on design elements (e.g., layout, colors, and fonts).
  • Any additional content or images you’d like included.

3. Logo Design (3-5 Days)

(If no logo is provided)

• What We Do:

  • Create a professionally designed logo based on your preferences.

• What We Need From You:

  • Input on logo style, colors, and any specific ideas you have.
  • Feedback on the initial logo concepts.

4. Google Business Profile Setup (2-3 Days)

• What We Do:

  • Set up your Google Business Profile with accurate business details.
  • Add high-quality images and optimize the profile for local SEO.

• What We Need From You:

  • Business address, phone number, and other contact details.
  • Approval to verify your Google Business Profile.

5. Final Review & Launch (2-3 Days)

• What We Do:

  • Conduct a full review of the website to ensure functionality and accuracy.
  • Provide you with access to the website for self-management.
  • Launch your website and provide you with all necessary credentials.

• What We Need From You:

  • Final approval of the website and any other deliverables.
  • Confirmation that all details are accurate and ready for launch.

Estimated Total Timeline

• 10-14 Days (Depending on buyer cooperation and timely feedback).

Important Notes for Buyers

• Your Cooperation Matters: The timeline depends on how quickly we receive the required information and feedback from you. Delays in providing these details may extend the timeline.
• Custom Requests: If you request additional customizations or add-ons, the timeline may be adjusted accordingly.
• Communication: We will keep you updated at every stage of the process to ensure a smooth and transparent workflow.

Terms and Conditions for the Essential E-Commerce Package

These Terms and Conditions outline the agreement between BizzGro (“we,” “our,” or “us”) and the customer (“you” or “your”) purchasing the Essential E-Commerce Package. By purchasing this package, you agree to the following terms:

1. Package Inclusions

• The Essential E-Commerce Package includes:

  Custom website design tailored to your business needs.

  Hosting on Wix for 1 year.

  Editable website for self-management.

  Mobile-responsive design.

  Basic SEO setup for your homepage and product pages.

  Logo design, if required.

  Up to 5 products or variants added to your website.

• Any additional features or services outside this scope will incur extra charges and must be agreed upon in writing.

2. Payment Terms

• The total cost of the Essential E-Commerce Package is £999, payable in full at the time of purchase.
• Payments are non-refundable once work has commenced (see Section 5 for refund policy).

3. Buyer Responsibilities

To ensure timely delivery of the website, you agree to:

• Provide all required content (e.g., text, images, and product descriptions) within 3 business days of purchase.
• Respond promptly to feedback requests and provide approvals within the agreed timeline.
• Supply accurate business details for services such as Google Business Profile setup.

Failure to provide the requested materials or approvals may result in delays, and BizzGro will not be held responsible for such delays.

4. Timeline

• The estimated timeline for completing the Essential E-Commerce Package is 10-14 days, subject to timely cooperation from you.
• Any delays in providing required materials or approvals may extend the timeline.

5. Refund Policy

• Refunds are only applicable if no work has commenced on the project.
• Once work has started (e.g., website design, hosting setup, or logo design), no refunds will be issued.
• If the project is canceled after partial work has been completed, a partial refund may be issued at our discretion, based on the work already delivered.
• Domain name registration fees and third-party costs (e.g., Wix hosting) are non-refundable.

6. Ownership and Rights

• Upon full payment, you will own the website and its content.
• The website is hosted on Wix, and ongoing hosting is subject to Wix’s terms and conditions.
• You will be provided with access to the website for self-management.

7. Subscription Services

• After the first year, ongoing hosting, basic support, and website domain costs are subject to an optional subscription of £90/month.
• Failure to subscribe after the first year will result in your website being removed and deleted permanently.
• Reminders will be issued 30 days before the subscription renewal is due.

8. Limitations of Liability

• BizzGro will not be held liable for:
  • Delays caused by your failure to provide required materials or approvals.
  • Losses or damages resulting from third-party services (e.g., Wix hosting or domain providers).
  • Any modifications made by you or third parties to the website after delivery.

9. Revisions

• The package includes 2 rounds of revisions for the website design.
• Additional revisions beyond this scope will incur extra charges, which will be communicated in advance.

10. Termination

• Either party may terminate this agreement in writing if the other party breaches the terms outlined herein.
• Upon termination, any completed work will be delivered, and additional fees may apply for work already performed.

11. Governing Law

• These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from this agreement will be subject to the jurisdiction of the courts of England and Wales.

12. Updates to Terms

• BizzGro reserves the right to update these Terms and Conditions at any time. Updates will be communicated to you via email or through our website.

For any questions or concerns about these terms, please contact us at info@bizzgro.co.uk or call us at 08008611181.